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  • Store Terms and Refund Policy

    Nuclear Nezz

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    Store Terms and Refund Policy

    All products purchased on our store have a two week grace period where they're eligible for a refund.

    After this grace period, all purchases are final. You purchase the product for the product's lifetime, which is as long as the scripter keeps it on our store. If the script is removed, you may lose access to the script, and you will not be able to get a refund if it's past the grace period. Purchases within one month of a script being removed may be eligible for a refund depending on the circumstance.

    Runtime Limits

    All script purchases after August 7, 2021 are subject to our new runtime limits when requesting a refund. If you have used and ran the purchased script more than 6 hours across all accounts you are no longer eligible for refund unless it meets another valid reason (early removal, abandoned, etc.).

    When to Request a Refund

    Valid reasons include, but are not limited to:

    • Product doesn't work and you can't resolve the issue with the product's creator first
    • Product was removed within one month of purchase

    Invalid reasons include, but are not limited to:

    • Being banned: botting is against the game's rules and you can be banned for it
    • No longer wanting/needing the product
    • Any client related issues, including not being able to run the client itself (for script purchases)

    If you claim a product is broken when it is not, and you cannot verify the product being broken, you will risk losing access to your account. Lying for refunds is unhelpful to all parties involved.

    Contacting staff directly does not mean you're making a refund request, you may not ask for a refund privately in messages, only in the Request A Refund section on the forums.

    What You Need to Request a Refund

    If you've already exhausted every other option, including most importantly attempting to contact the product's creator to resolve any issues (and giving them ample time to fix any issues), you're ready to create a refund request. 

    When creating your request (links below), you'll need to follow a template which includes proof of contact and proof of the product's issues, which includes screenshots, videos, and logs.

    DreamBot's client logs are very helpful for debugging issues, and they can be found at your DreamBot folder in your home directory, under Logs/. Please note that refund requests are public and the logs can contain private information depending on the script and client setup, so make sure to go through them and check for any usernames / proxies / other private information you don't want public.

    How to Request a Refund

    If your purchase is eligible for a refund, you must make a refund request which staff will review and begin the process, which includes verifying any issues you bring up. You may need to provide provide additional information to help the product creator fix any issues brought up, such as screenshots, configuration infomation, or logs (see above). Failure to do so will stop the refund process until that's provided. All refunds are ultimately subject to the staff's judgement and any decision they make is final.

    You can create a request by making a thread here: https://dreambot.org/forums/index.php?/forum/188-request-a-refund/

    All requests MUST use the template we provide here: https://dreambot.org/forums/index.php?/topic/3079-refund-request-template-required/

    Any requests that do not follow the template will be automatically declined.

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