Jump to content
Frequently Asked Questions
  • Are you not able to open the client? Try following our getting started guide
  • Still not working? Try downloading and running JarFix
  • Help! My bot doesn't do anything! Enable fresh start in client settings and restart the client
  • How to purchase with PayPal/OSRS/Crypto gold? You can purchase vouchers from other users
  • Purchased TWO of the same script (#1 NMZ) by accident - Refund Request


    cjank50

    Recommended Posts

    1. Script purchased:  #1 NMZ x2


    2. Date of purchase: 6/7/2017


    3. Detailed description of problem: Accidentally purchased the same #1 NMZ script multiple times during the delay between paying for the script and getting the receipt & product (I thought it was a problem on my end). But now I have 2 purchased/paid copies for the #1 NMZ script and I only want to keep one.


    ​4. Proof of attempted scripter contact (screenshots only): Was advised by them to send a refund request :D  - Attached


    5. Proof of script issue(s) (screenshot/gif/video):


    6. Desired outcome: Problem(s) fixed / Refund / Script swap (from same scripter): Refund one of the two #1 NMZ scripts I ended up being charged with


    post-88690-0-69821500-1496851902_thumb.png

    Link to comment
    Share on other sites

    In fact, upon reviewing PayPal (roughly 9 hours after their manual authorization) : I was charged THREE times for the #1 NMZ script.......Last night I didn't even receive the script the first time until 3 hours after ordering and upon retrying and an investigation on why - I found out the consumer's orders (my order) are placed in queue and await manual authorization; at this point I had 3 orders for the same #1 NMZ script all in queue. Upon which, I immediately filed a support ticket detailing my problem, and asking for help once they were available to manually change it. However, when I checked my PayPal and my Client Area today (12 hours after the order and 9 hours after the timestamp on receiving the script), I still received 2 #1 NMZ scripts instead of just 1, and  was charged for 3 of the #1 NMZ script. Not only is there a delay for receiving scripts once completing an order online via the manual authorization queue, but there is no interface/way for the user to interact with or cancel an order even though it's in queue (state of: yet to be charged or manually authorized), and lastly even though I filed a ticket and updated it in detail what happened, what problem I had, and explicitly what my original desired outcome was - the only action that I got was that I only received 2 duplicate scripts instead of 3 but not a single refund/3 was given, and even though they manually had to authorize my order - I don't know if they read my tickets I attached, let alone reply to me.

     

    Ok, sorry for the irritated tone from the message - but yeah still awaiting the refunds; closed my disputes on PayPal and decide to just wait for a resolution and reply using the forums only

    Link to comment
    Share on other sites

    Archived

    This topic is now archived and is closed to further replies.

    ×
    ×
    • Create New...

    Important Information

    We have placed cookies on your device to help make this website better. You can adjust your cookie settings, otherwise we'll assume you're okay to continue.